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Archive for May, 2014


How to Avoid Moving Scams in NYC

May 11th, 2014

“I love the moving process,” said no one ever. CityMove is working to change that, one move at a time. We get that it’s scary to share your personal info on the internet;  in fact we created this site years ago as a resource to take (some of)  the stress out of moving.

Use these four tips to help avoid moving scams:

1.  Only share your personal and move information with verified websites, who are clear that they aren’t selling your info. Some of our customers have learned this the hard way.  Safeguard your information!

2. Be smart about providing full payment before a move is completed. If a moving company is asking up front for your credit card payment- sound the alarm.  If you do prefer to pay online- be sure to have a written agreement.

3. Beware of scams. If it sounds too good to be true, it probably is. Think about the investment movers should make- watch out for Craigslist scams, scammers create and user fake businesses to get you to give up your personal information. Craigslist provides general warnings and what you  should you find yourself in a compromising situation.

4. Read reviews. You like your “stuff”, right? Make sure it stays in good shape.  Select movers based on verified reviews from real customers. We feel really strongly about this, and invite you to read CityMove verified reviews.

Note: CityMove doesn’t share or sell your information to any of our associated movers. Your personal information is only shared with the mover when you accept their bid. To make the process simple for both our customers and movers, we manage the inter-communication, ensuring there isn’t email overload and that you can select your movers without any pressure or haggling.

 How to Avoid Moving Scams in NYC

CityMove Support: Safeguarding Your Information

May 5th, 2014

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The Customer Support Team at CityMove.com is working 24/7 to provide you with a seamless and  quality moving experience.

A CityMove customer emailed customer support with the following inquiry:

Hello,

I recently posted Job # 12345, and I listed my husbands contact information- email and phone number. I’m not sure how, but moving companies are calling and emailing me directly, not him. How did they get my information? And how can I ensure they’re only reaching out to him?

Thanks, Anne*

A CityMove Customer Support representative quickly looked into the issue, searching the technology database of CityMove, recognizing that Anne’s  information was not posted anywhere on the site. One of the benefits of using CityMove, is that your information is not shared with our providers until you have reviewed and then selected a specific provider.

During our review, and through conversations with the customer, we determined she was also working with a storage facility. We think this is where the “leak of information” may have originated. We recommend checking all fine print to make sure you aren’t in this situation.

We also asked Anne to send us some of the emails she was receiving and our Tech team was able to verify that the code was not sent through CityMove and this was a coincidental issue.

CityMove prides itself on transparency, and contacted Anne to gain approval to share her story. Not only did she agree, she hopes that her situation will help other New Yorkers! Thanks Anne!

Lesson Learned: Be cautious of where you are sharing your information and read the fine print. Ask any service providers you may use in your upcoming transition (movers, storage facilities, leasing companies, brokers) if they’re selling your information. If there isn’t a clear answer, be careful in sharing your information.

Editors Note: CityMove does not sell or share any customer information- including to the moving companies we work with. Your information is not communicated to a provider mover until you have accepted their bid. And  don’t worry, we changed Anne’s name!