Real Reviews from Real People

"Movers were pleasant to speak with and were able to handle my move quickly. Unfortunately, that speed came at the cost of me losing two kitchen chairs and a TV wall mount. I was disappointed that I found this out on my own after accessing my items in storage and the movers did not tell me this. I would think that the company has insurance to handle these exact situation. I would not use this company again as they broke items and did not tell me, and tried to hide them. "

"Be warned about this company's payment policy. They will not even show up or do a lick of work until the move is paid for in full. They'll try to manipulate the conversation to convince you that this is normal, but it is NOT. Never in my life have I ever had a mover require this, and I've moved countless times. They can take seven hours longer to do the move than estimated, damage all your personal belongings, or just disappear with them and all your money entirely without a trace, and you're just out of luck. I was made aware of this shocking policy less than twelve hours before my move, and luckily had flexibility on my move date, but I was still left in an extremely problematic situation. It's a very shady policy, regardless of how they try to spin it. I recommend against choosing a mover with so little professional integrity."

"Glenn and his team were fantastic! We chose them because it was the best price we could find and are beyond impressed with their excellent level of service. Responsive, thoughtful and hardworking -- The team was friendly, courteous and efficient (not to mention funny, which makes the process of moving less stressful). Don't think twice -- hire Glenn and his team. You won't be disappointed! Also -- the price was so great compared to other offers (some nearly double) we tipped 25%+. Always tip!"

"I can't say enough of how grateful I am for Glenn and his team with my move. He communicated early with the specific needs to make sure my furniture and belongings were ready for efficient transport. They arrived within the designated time window and worked quickly to get my belongings from my old place (two floors up) to the new place (one floor up) in an efficient manner. Their price point was also the most competitive amongst those I had, and I am glad I went with Critical Transport Services. While I didn't have the best furniture to begin with, Glenn made sure I was aware to highlight a knick that was on my dresser because of the move. (A quick fix with a sharpie!) All in all, I would definitely recommend CTS given the heart and service Glenn and this team showed. Thanks again! "

"I was very happy with how it turned out. Very communicative. Spelled out all the details of the move beforehand. Very meticulous about getting all the required information of the move. Kept me updated of any changes. He even adjusted the price when I ended up having less stuff to move without me asking! Three guys so it went really quick. All very friendly. Didn't hear any complaints from the new super and nothing of mine damaged. My only comment for him is that his only web presence is on city move and he uses a AOL email address which makes him seem a little suspect(When you hear bad stories of other movers.) but my fears were totally unfounded. "

"great movers, did a good job words b/c there's apparently a word limit "

"Glenn and the guys were great. They got there when they said they would and couldn't have been nicer. They got the job done quickly and carefully. When one of my very old bookshelves wasn't going to make the trip, Glenn showed me why it fell apart so there would be no confusion. I would recommend this mover."

"The staff got here early, worked fast, and were gentle with the delicate items. They were super nice and worked well together. Very professional and the best movers I’ve ever had in nyc. Highly recommend these guys! My furniture didn’t have any moving damage nor did any of the walls in my place"

"Glenn and his team were beyond great! We moved out of a third-floor walk-up with a super tight stairway and they quickly and efficiently moved all our furniture and boxes down. They were even able to get our large 3-seater couch down the stairs, which was quite impressive. We hit a snag trying to get the couch into the new apartment (tiny hallway entrance) and they tried everything they possibly could (even helped us remove the legs) to get that couch in. In the end, it was just too large, but Glenn and his team were nothing but positive and helpful the whole time. We appreciated them trying so hard to problem-solve when they probably deal with large couches vs tiny hallways every day :) We'd recommend them to anyone!"

"Glenn and his team were great! Glenn reached out before the move to review everything and was totally accommodating of changing inventory, plans, etc. Day-of, his team was very efficient and very prepared with everything needed to move everything without any breaks, drops, or other problems."